Precision Guarantee: OneidaBooks conducts evaluations of your dedicated bookkeeper’s work periodically to ensure Quality of Service. You can request a full evaluation of your Books of Accounts for a quarter. In case we find an error that requires to re-open the books for any month, we will correct the error in your books for the month that the error occurred at no cost to you. Eligible errors include those made by a Bookkeeper. An “error” is A) a transaction that has been incorrectly categorized to the wrong account; B) an account balance that doesn’t match the actual account balance; or C) improper transactions that cannot be supported by documentation (including client responses and client meeting notes). If you invoke the guarantee, we will conduct an audit of the Bookkeeper’s work. You will need to provide us with a receipt for the transaction in question or dispute, correspondence from your outside tax accountant, or a document stating the balance of the account if an account balance is in question. We and the Bookkeepers are not responsible for errors resulting from incorrect information provided by you, or if you re-open the books by overriding closure after a Bookkeeper completes the month-end closure.